EX0-101 Questions And Answers

Killtest latest EX0-101 practice exam includes official questions and answers, and there are 158 questions and answers in total. These real EX0-101 questions and answers help you test yourself in a real time environment of EXIN.Inc EX0-101 Certification exam, and help you pass the EXIN.Inc EX0-101 exam in the first time !

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Give you some exam Q&As:
1. Contracts are used to define:
A.The provision of IT services or business services by a Service Provider
B.The provision of goods and services by Suppliers
C.Service Levels that have been agreed between the Service Provider and their Customer
D.Metrics and Critical Success Factors (CSFs) in an external agreement
ANSWER: B
2. Which of the following is NOT an example of Self-Help capabilities?
A.Requirement to always call the Service Desk for service requests
B.Web front-end
C.Menu-driven range of self help and service requests
D.A direct interface into the back-end process-handling software
ANSWER: A

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